Booking Information & Conditions

Star Villa Holidays act as booking agents for the owners of rented holidays accommodation, making booking contracts between you, the client, and the owner of the property you have requested for your holiday. Our fee for making such contracts, for providing information, advice, helping you choose the property, and furnishing you with instructions, is included in the overall rental price. If the occasion arises we will use our best endeavour to resolve any problem, however any dispute outside our power to resolve, will be a matter between you and the owner or their villa manager.

BOOKING CONDITIONS These apply even if for some reason the booking form has not been completed, eg. a late booking by telephone / email.

BALANCE PAYMENT Having made your booking by telephone, fax or email and paid your deposit, you will be sent a Confirmation Invoice that will show your balance and due by date.The balance will be due 2 calendar months before the holiday commences. This will be your only Invoice for the accommodation. Non-payment of the balance after a reminder, may lead to us re-letting the property. If there is a problem PLEASE get in touch. On receipt of the balance you will be sent an accommodation voucher, maps and instructions. In some of the properties the villa manager will call to see you shortly after your arrival and a letter in the villa will give you the approximate time of this visit. At other properties there is no visit but a contact telephone number will be left or you can call into the management office nearby if required.

OCCUPANCY Only the numbers stated in the villa description are allowed in the properties except for one baby in a cot or, in some more spacious villas, an extra person on a folding bed. Your invoice will include the cost of the extra baby or extra person and a cot or folding bed will be provided. This booking is for accommodation only and is strictly limited to the persons listed on the booking form. Admission will be refused or terminated if this condition is not met. Pets are never allowed.

ACCOMMODATION The accommodation is booked on a self - catering basis. Maid service is provided once per week in winter and twice per week in summer, unless otherwise stated in the individual property descriptions. The maid will generally tidy up, change the towels and bedlinen but is not expected to do the washing up etc. The occupants agree to respect the rules of the individual properties or complexes.

ARRIVAL & DEPARTURE Regardless of flight times, on the day of arrival you must not try to occupy your accommodation until after 2.00 pm. Time is needed to thoroughly clean the property between lets, and unlike a hotel bedroom, cleaning may still be in progress after 2.00 pm. For the same reason you must vacate your accommodation by 10.00 am. Both on arrival and departure you will usually be able to leave your packed cases in the hallway.

FLIGHTS All flights are by separate contract.

INSURANCE Travel Insurance is compulsory under EC law. All occupants are responsible for ensuring that they have adequate Travel Insurance and a 24 hour Emergency Tel No. The use of the accommodation and amenities are offered on the condition that they are used entirely at the occupant’s own risk. We cannot accept responsibility for accidents, injuries, illness, death, robbery or theft, or loss or damage to users’ or visitors’ property or belongings, including motor vehicles, however caused. Cancellation charges may be covered by the Insurance.

CANCELLATIONS If you cancel the accommodation up to 3 months prior to departure you will lose your Deposit. 50% of total cost of accommodation is charged if you cancel 2 months prior to departure. 100% of total cost of accommodation is charged if you cancel less than 2 months prior to departure. All cancellations must be in writing.

FORCE MAJEURE In the unlikely event that the accommodation is rendered uninhabitable due to fire, flood, earthquake, water or power failure, sudden or unexpected nearby building work, or any other means beyond our control, liability will be limited to a refund of the monies paid for the accommodation only. Every endeavour will be made to find other suitable accommodation at the best possible price.

LIABILITY We act as agents only and we cannot accept liability for errors or omissions of our principals over whom we have no control (such as airlines, car hire companies, management etc.). All information concerning the accuracy of descriptions is thoroughly checked and believed correct at the time of going to press, but it is possible that a facility may be withdrawn or changed without notice and in circumstances beyond our control. Wherever possible changes will be advised to you without delay. The booking for accommodation is independent of, and bears no liability to, any other product or services that you have purchased.

WINTER HEATING Electricity and gas are metered and, where appropriate, will be charged at cost and deducted from the deposit. See full Winter Let details below.

BREAKAGES / DAMAGES All breakages and damages are the legal responsibility of the hirer, who is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils etc. must be left clean and the property must be left clean and tidy at the end of the rental period. Please ensure that any damage is reported to the Management / Housekeeper / Maid / Representative as soon as it occurs, so that it can be rectified for the next occupants. This includes mattress damage. If travelling with small children, bring mattress protector(s), as you will be liable for the cost of replacing a damaged mattress. Do not smoke in the bedrooms. Cigarette burns on furniture or linen will be charged at full replacement cost. A refundable security deposit of £100 - £300 is included on the Confirmation / Invoice, or in some cases, is payable on arrival. The deposit will be refunded within 21 days of return date or, in some cases, before departure less any phone bills, excess cleaning costs and replacement or repairs for damage to the property or any of its contents.

COMPLAINTS We fully expect you to be very happy with the accommodation and amenities provided. However if you feel you have reason to complain you must immediately contact the local Representative or Housekeeper either personally, by phone or in writing, so that the problem can be resolved. We are not responsible for any matter which you did not bring to our attention during your holiday. If the problem is not resolved locally to your satisfaction, then you must put your complaint in writing within 7 days of your return date.

Star Villa Holidays

USEFUL INFORMATION - for all villas and apartments

Arrival and Departure Regardless of flight times, on the day of arrival you must not try to occupy your accommodation until after 2pm. Time is needed to thoroughly clean the property between lets, and unlike a hotel bedroom, cleaning may still be in progress after 2pm. Both on arrival and departure you will usually be able to leave your packed cases in the hallway. For the same reason, please note that you should leave your accommodation by 10 am on the last day.

Accommodation All the properties are well furnished and equipped, including house linen, for holiday use. Beach towels are all you need to take. All Villas with private pools have sunloungers and outside garden furniture where appropriate. Couples or families sharing should bear in mind that bedrooms vary in size, the Master bedroom usually being the larger one.

Standard Equipment Unless otherwise stated in the descriptions, the following items are standard in all properties and are therefore not mentioned. Pre-booked cots will be in your accommodation, sheets included; please bring your own cot duvet / blanket and if required, waterproof mattress covers for the beds.
Kitchens: Electric or gas cooker, fridge, adequate cooking and eating utensils for the no. of occupants.
Bathrooms: Bath / shower, wash hand basin, WC.
Lounge and Dining Rooms: Sofas, armchairs, dining table & chairs for the no. of occupants.
Bedrooms: Bedroom furniture
Gardens : Garden furniture.

Cleaning All the properties are thoroughly cleaned between lets. However, please make sure that you leave your accommodation in a clean and tidy condition at the end of your stay.

Extra Persons The accommodation is strictly limited to the persons listed on the booking form. Admission will be refused or terminated if this condition is not met. No dogs are ever allowed.

Maids The accommodation is booked on a self catering basis. Maid service is provided once per week in Winter and twice per week in Summer unless otherwise stated in the descriptions. There are variations in the hours worked and the duties performed and these cannot be changed by the occupants. The maids will generally tidy up, change towels and bedlinen, but are not expected to do the washing up etc. Most maids will do or organise baby-sitting at extra cost plus transport. All maids will expect a tip, but this is entirely at your discretion. Some washing machines are for the maids use only, but they may be able to wash loads for you. Dish washers can be used by clients but you will have to provide salt, detergent and rinse aid as required.

Swimming Pools Pools are all open air and most are not heated. Heated pools are never heated to the degree expected of a heated pool in the UK. Please do not use the sun bed mattresses as lilos in the pool. DIVING is not allowed in any of the pools.

Heating Charges Where appropriate limited heating is provided and indicated in the rental. Additional heating will be charged and deducted from the deposit.

Breakages and Damages A refundable deposit of £100-£300 will be included in your Confirmation / Invoice, or some properties require a security deposit of £100 payable on arrival (usually where there is a metered telephone). Please ensure that breakages or damages are reported to the maid / housekeeper / representative as soon as they occur, so that they can be rectified for the next occupants. Any broken or damaged items should be replaced or paid for as appropriate before departure. For hygienic reasons a wet bed will make you liable for a new mattress. Deposits will be refunded within 21 days or before departure less any phone bills, excess cleaning costs and replacement or repairs for damage to the property or any of its contents.

HAPPY HOLIDAYS