Star Villa Holidays
Agent Booking Conditions
a. We, Star Villa Holidays, act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements.
b. Our fee for making such bookings, for providing information, advice, helping you choose your arrangements, and furnishing you with instructions, is included in the overall price.
c. The terms and conditions of the supplier(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the supplier's liability to you. Copies of these conditions are printed BELOW and on the back of the pink contract that you will receive on collecting the car.
CAR HIRE COMPANY Terms & Conditions 2010:
Please Note: Any client wishing to hire vehicles must be over 23 years of age and have held a full drivers license for at least 1 year. A valid drivers license and passport will be required for presentation to THE representative before renting the vehicles in order to validate the rental terms of all THE vehicles.
What is Included:
THE rates include:
* unlimited mileage.
in addition, the following items are included in our car hire rates. This information is for general guidance only since many items may depend on the specific vehicle type you wish to hire in Portugal.
* All required car hire insurances. subject to THE FOLLOWING excess:
€450 for Groups H, and L
€750 for Group D and J
€850 for Groups I and K
Buy-out of the Vehicle's Insurance Excess. The car hire vehicles are sold with an insurance excess. This is explained in the section Whats's Not Included? below.
When you collect the car hire at Faro, you'll be asked to leave a credit card imprint as a guarantee for fuel deposit and excess insurance. Providing you return the vehicle undamaged at the end of the car hire and with the correct amount of fuel as on collection, this will be returned to the client on return. In the unlikely event that you damage the car hire vehicle, your maximum liability is limited to the car hire insurance excess value as detailed above. Buying out the insurance excess for each car is explained in detail in our section What's Not Included?
Our car hire rates are fully inclusive of local sales and airport taxes.
* Additional Drivers: You may add additional drivers to your car hire on arrival in Portugal at no extra cost.
Driving into Spain:
Please consult THE local representative if you require to to travel across the borders into Spain with regard to insurance required, accidents and vehicle recovery arrangements.
What's not included in THE car hire rates:
Please note: In common with most car hire suppliers the insurance coverage does not cover THE FOLLOWING, AS WELL AS damage caused negligently, willfully or recklessly.
* Fuel is not included!
The fuel that you consume during your car hire is obviously not included in THE published car hire rates! On arrival at the car hire station, you will collect the car hire vehicle with an agreed amount of fuel by both parties. At the end of the car hire, return the car hire vehicle with the same amount of fuel or a charge FOR the difference will be MADE.
* Buying out the Insurance Excess:
Clients have the option of taking out an extra insurance to avoid the excess by paying locally the following charges:
€20 per week for groups H and L
€30 per week for groups D and J
€40 per week for goups I and K
Purchasing insurance excess buy-out is not a "licence to kill" and you will still be responsible for items like tyreS, wheelS, glass, lost coded keys or damage to the underside of the car hire vehicle. The car hire company may still require you to leave a credit card imprint to cover extensions to your car hire contract or traffic fines. - see below.
* Lost car hire vehicle keys:
Vehicle keys are chip-coded and are costly and timely items to replace. If you lose the car hire vehicle's key, you will be obliged to pay for its replacement (approximately EUR 120.00) plus any associated transport costs in connecting you with a new vehicle key. More importantly, your holiday car hire in Portugal may be seriously affected while you wait for a new key to be prepared for your car hire vehicle. Please take good care of the car hire vehicle key while you're on holiday in Portugal!
* Using the wrong fuel type for your car hire vehicle:
Putting gasoline into a diesel car (or vice versa) requires the engine to be stripped down and cleaned. If you put the wrong fuel into the car, expect a hefty garage bill and several days with your car "off-the-road" while the car is repaired.
* Blow-outs are at your own risk:
If you have a puncture during the rental the car hire company will hold you responsible for the repair/replacement cost. All our cars are delivered with a road-worthy set of tyres which are inspected prior to each delivery. Typically, bad parking or driving off-road are the most common causes of punctures during a rental period.
* Off-road or negligent use:
Our car hire vehicles in Portugal are rented for use on the public highways of Portugal. They cannot be used off-road. Although a very rare ocurrance, we'd like you to be aware that damage to the underside of the car hire vehicle is frequently caused by negligent driving or off-road which is your responsibility. Drunk driving a hire car or driving under the influence of drugs is considered negligent use.
* Damage to the vehicle's underside:
Damage to the vehicle's underside is the responsibility of the renter. Although a very rare ocurrance, damage caused by driving off-road, impacts from rocks or other items to the underside can cause considerable damage to the vehicle. If this situation arises, you will be responsible for the repair costs.
* Traffic fines:
Traffic fines, speeding tickets incurred at the wheel of your car are at your own risk.
* Vehicle glass & locks:
It is a sad reality that in most holiday resorts in Portugal, auto-theft is a day-to-day ocurrance. If you park up the car hire vehicle with personal items inside and, as a consequence, the glass or locks are damaged in an attempt to steal your personal effects, you will be responsible for the associated repair costs to the car hire vehicle. We strongly recommend that you park the vehicle in supervised car parks/garages and never leave any personal item inside the car hire vehicle.
The following items can be added to your car hire reservation in Portugal :
* Baby Seats:
Baby seats are suitable for new-born babies until approximately 6 months of age. Baby seats are normally available on car hire vehicles on request. There is a charge of €15 per week for these seats which is payable on arrival in Portugal IN EUROS. You must reserve babyseats at the same time as you reserve your car hire.
* Child seats:
Child seats are suitable for young children from approximately 6 months of age until 2-3 years of age. Child seats are supplied for car hire vehicles on request. There is a charge of €15 per week for these seats which is payable on arrival in Portugal IN EUROS. You must reserve child seats at the same time as you reserve your car hire.
* Booster Seats:
Booster seats are suitable for young children. Booster seats are supplied for car hire vehicles on request. There is a charge of €15 per week for these seats which is payable on arrival at in Portugal IN EUROS. You must reserve booster seats at the same time as you reserve your car hire.
Please be aware that baby seat types in Portugal vary from the UK AND MAY NOT MEET BRITISH KITE MARK STANDARDS. If in doubt, clients should take their own car seat.
* Cross border charges:
You can take your car hire vehicle to tour outside of Portugal a distance of 100km only beyond the Portuguese border.
You must however return to the car hire company in Portugal at the end of the car hire period. You may not rent vehicles one-way from Portugal, leaving them in another country.
You must however return to the car hire company in Portugal at the end of the car hire period. You may not rent vehicles one-way from Portugal, leaving them in another country.
General Terms:
* Roof Racks are not available.
* Cars are reserved by groups, the model quoted is an example of the car size and we reserve the right to substitute an alternative model in the same group where necessary.
* The vehicles are parked at the airport and are collected and returned at the same car park (Park 4) If a vehicle is returned to another car park the client will be charged accordingly to the time parked.
* If a client is dissatisfied in any way with the condition of the vehicle, this must be reported straight away to tHE CAR HIRE representative. If needeD the car can be changed at the begining of the rental.
Star Villa Holidays Agent Booking Conditions (continued)
d. If you need to amend a confirmed booking amendment charges will generally be payable at £15 per change unless agreed otherwise to cover administartion charges. There is no charge if flight details are changed or if the car group is upgraded.
E. A cancellation fee of £50 will be charged if the car is cancelled within 2 months of departure.
F. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
G. You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
H. Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
I. If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any third party such as the car hire supplier for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.
J. If you have any complaints concerning any services you book through us, you must complain to the supplier concerned in accordance with their booking conditions. If the occasion arises we will assist you to resolve any problem, however any dispute outside our power to resolve, will be a matter between you and the supplier in question.
K. Accuracy of Prices and Brochure details
Important note: the information and prices shown on our website and elsewhere may have changed by the time you come to book your accommodation or other services. Although we make every effort to ensure the accuracy of the information and prices, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen accommodation or other services with us at the time of booking.
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